Chat and telephone customer resolution agents are either slow as in chat sessions and rude and abrasive on the phone. The agents talk over you and make impatient sounds when you try to explain the problem to them. My problem still not resolved as both agents refused to hear me out and just passed on my phone call to another and saying I dont understand her, which is true! Your agents shuld be trained to respect customers. Never a pleasant experience with AGL. Time to say goodbye.
9 months ago
AGL Energy has a
1.2
average rating
from
11
reviews
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