100/20 IS ETHERNET SPEED NOT WIFI SPEED IS WHAT YOU ARE PAYING FOR!! Dishonest advertisements!!Started on a plan that didn't have the speed they promised, I had to speak to 4ppl before someone figured out why and admitted I shouldn't have been put on that plan. The lady understood AGL did the wrong thing and made it right by giving me credit back on previous months because the lower plan was at lower price and I should of been adviced to have the lower plan. She sorted NBN fibre out for me to get installed so I can have faster speed to the 100/20. Even tho NBN took awhile to get sorted I had to still pay the same price. I rang again to get reduce price but they claimed they can't because the lower plan has never been a lower price which wasn't true otherwise the other lady couldn't have lower the price prior or she knew the systemwas corrupt. Recieved NBN finally but had to ring back because the NBN was not to the speed I am promised, they told me that its not the WiFi SPEED THAT YOU ARE PAYING FOR 100/20, ITS THE ETHERNET SPEED AND THATS WHY ITS SLOW EVEN AFTER NBN INSTALL AND THEY CANT DO ANYTHING ABOUT IT. JUST CONNECT IT TO ETHERNET TO GET FASTER SPEED ALWAYS. To me thats incorrect and Dishonest advertisements. Also my friends and family with other companies get the speed they are promised with WIFI NOT just ethernet connections. I had the wrong order for routers and they charged me incorrectly. One lady told me to keep paying $86.50 instead of previous price and to pay on the 28th but it turns out I was getting late payments fee because of those wrong info. But the maths is totally incorrect of what I owed $24.50 even with $10 late payment fees. I had to ring to clarify and one guy couldn't be bothered to help so he claimed that he couldn't help and had me ring back the next day. I did that and found out I had same results, I had a feeling the lady didn't care either so I wanted to speak to a manager to clarify. She hang up on me and not the first time AGL has done that. Had to call back and found out she didnt do what she said she promised to do so finally got to speak to a manager and he didn't do much either but claimed he'll do something about the ill discipline of his workers and apologised. I asked for clarification of how the $24.50 came and the guy claims it came from prior, I explained that I was told to pay $86.50 and ignore the higher payments but there was no notes to clarify or credit. Lots of phone calls to ppl who don't want to be there, tells you what you want to hear, lie, claim you need to call back, and/or hang up on you, dishonest advertisements and don't communicate well within the company.