I started my service on 4/07, and on 17/07, without any warning, my Netflix was cut off due to a missed payment. When I logged into my AGL account, there was a note saying "sorry to let you go." Puzzled, I contacted AGL and was told by the consultant that my account had been switched to another provider, which was incorrect. Someone had accessed my account and requested disconnection. I questioned AGL's security if anyone could access my account so easily. I was assured that I would be reconnected and that an activation email for Netflix would be sent. After waiting all day and not receiving the link, I called again and was transferred to the resolution team. The consultant promised the activation link would arrive within two hours. However, nothing happened. After repeated calls and receiving the same response, I asked to speak with a manager. Adam apologized and once again promised the link would arrive within two hours. Today, I received a "welcome to AGL" email as if I had just signed up, but still no activation link for Netflix. I contacted Netflix, and they advised me to check my account for the activation link, but it wasn't there. They suggested a three-way call with AGL to resolve the issue. When I spoke with Gaby at AGL, she refused to contact Netflix, citing company procedures. She said she would escalate the issue, with an answer expected by the middle of next week. I am very disappointed with AGL. It seems they don't care about new customers. I decided to pay for Netflix myself and return to my previous provider, who at least took care of any issues promptly, unlike AGL. After this experience, I will NEVER return to AGL or recommend it to anyone.