I paid for my item but this has not been delivered ! I’m unable to get a response the phone knocks me off every time ,saying they are busy online ? I have emailed and just a confirmation sent from them then no further contact this is over 3 weeks now and I’m getting no where very very disappointed as this is not a cheap brand but behaves far worse than one, awful customer service and I’m having to now go via my bank to try and get my money back as no response from Agnes b ! I have bought things from this brand since 1981 never again not worth this trouble and quality has been going down yet prices up If live in U.K. stay away from this brand please !