Like other customers I had an excruciating experience trying to return an unwanted item. I booked DHL twice and twice they didn't turn up. Agnes B then sent a post office label. I duly returned it and month later they variously claimed it had just turned up or that it hadn't arrived yet. Utter frustrating chaos. In the end I put it into dispute with my credit card company and had the full amount refunded including postage. I will never buy online from them again.
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