Booked a villa holiday through VRBO. Now I always filter premier hosts on either Airbnb or Vrbo and pretty much read through reviews before committing The villa we chose had 15 reviews all 5 out of 5 what can go wrong with reviews like that 2 weeks before we was due to arrive I see a review on a TripAdvisor that gave me massive concerns. The review had stated that a villa opposite was having major renovations and that had experienced drilling cement mixers and deliveries constantly. We have a Autistic person within our party who can’t deal with noise I contacted Agni travel and got a response the following day They had contacted the owner who confirmed there was some work going on across from the villa but this won’t impact the holiday. On arrival there was a mix up by myself due to poor instructions and signage and we got in the wrong villa as there is three in a row all identical When we did get into the correct villa (sun beach villa thio)we was certainly very underwhelmed by the villa but it was a lot better than the first one(sun beach villa) but was dark outside by then so couldn’t see that much externally that surprise was to come We had pretty much made our mind up that we must just make the most of it as we had family also staying in polis 7am we are all awoken by loud voices,cement mixers and drilling with smashing sounds. After trying in vain to calm step son down we had to take him to family down the road.what we saw when leaving was a full crane over a shell of a villa with various workers stripping all the tiles from the roof and throwing into Giant rubble bags We certainly couldn’t put up with this for 14 days so began to look at alternates We contacted VRBO who in fairness did listen and apologise but said we needed to go to Agni travel firstly After various emails asking them to ring me etc and attempted phone calls I got a standard response of sorry blah blah blah The owner turned up and I pointed out various issues to the villa but the main issue was the noise.she did offer to speak to the builders to get them to start later. She confirmed Agni did contact her about the noise and she asked a previous guest who said to her yes there was noise but it didn’t affect them Now they might be tone deaf or not bothered by the noise but doesn’t mean it won’t affect us Unfortunately when you have have Autism it doesn’t make any difference if the noise starts at 7am or 11am the damage is done and takes considerable time to reset the person after each excessive noise I had asked for a REFUND or a ALTERNATE villa at this point The response came back that they was fully booked and had nothing Well 2 weeks before arrival they had at least 8 villas still available when we raised our concerns as I looked and VRBO who I booked with had loads available We had now made the decision that we needed to try to salvage something from the holiday so booked another apartment within the area as I could see we was getting no where The standard email responses continued weasel they even reading them I at this point just wanted to try to enjoy the time finally away and said just make me a offer for something back that we could at least put towards our new apartment and we can draw a line under it They also kept ignoring that I had raised my concerns to this issue 2 weeks prior to coming If I knew the extent of the works opposite I would have had a decision to make before trying to get someone who struggles flying to Cyprus The response just baffled me In a nutshell they now was saying they was completely unaware of the building works that was on going When I pointed out that I had contacted them and had a response from them They basically said they would only let a customer know about building works if it was next door and building works they can’t be held responsible for as per there T&C In a nutshell I have looked at loads of AGNI villas on VRBO over the last few days and nearly all have 5 star reviews I have looked at 2 villas that have ALL 5 star reviews I think the pictures say it all VRBO Complaint incoming