My wife and I had to cancel our wedding due to the coronavirus pandemic. We had booked our honeymoon at an Agni Travel villa in Greece through Vrbo. When we cancelled, Vrbo was empathetic to our circumstances and the global situation, and gladly refunded us their fee. On the other hand, Agni Travel, has been impossible to reach. We sent repeated emails canceling our booking and trying to get our deposit refunded, but no answer. We tried calling every phone number on their site with no answer. Finally, they sent a generic email directing us to their FAQ page. On the FAQ page, they explained that essentially no refund was possible if you didn't have travel insurance. They say that at the time of booking that travel insurance is required in order to stay with Agni. However, I didn't remember any instance while booking on Vrbo where they notified you that that was a necessary requirement. So, I went onto Vrbo to make a test booking to see where this travel insurance requirement was mentioned. It turns out it's at the very very end... and ONLY IF you click on the terms of conditions, then scroll through a few pages of small print in the PDF, and then finally find it one of the bullet points. However, what makes it more confusing is that in this PDF, the travel insurance they mention is for possible theft or loss of belongings, nothing to do with cancellations. It's all a scam for them to try to get out of this and take their customer's money. Thank god we didn't make the full payment and only the deposit. In the end, we have still been unable to reach Agni Travel to get our deposit back. And like other reviews on other sites, we've accepted that they have stolen our deposit, and there's nothing we can do about it. This company is a scam and are stealing people's deposits and payments during this crisis. As another reviewer wrote, in a year, this company will probably go bankrupt or change their name.