Agni Travel - What a pantomime! My future wife and I had booked two villas in Lefkada, Greece for our upcoming wedding. After having paid the 20% deposit, and due to the Covid-19 travel bans and quarantine restrictions we tried to contact Agni Travel numerous times via e-mail and phone calls in order to move the booking dates. Please note none of their phone lines work (UK: 01983 568131 , International: (0044) 207 1836468) at this stage. Agni Travel's customer service was just naïve and unethical. To be fair the booking process was speedy and smooth (thanks to Naomi and Vangelis). However their customer service agent (Mr Nigel Smith) while we have been requesting a direct point of contract, addressed us back to an automatic FAQ list. Agni initially did not include a clause of ''Force Majeure'' claim conditions and they re-introduced it in a later stage. Be careful! No insurance - No claim compensation from them! In addition, there is no personalised e-mail or phone number to reach in each destination country. The ''Destinations Manager: Greece'' Mr Timos Giakoumelos cannot be reached (no contact info provided in their webpage). Agni's ''Vice CEO'' Mr Nathan Pascoe cannot be reached either. For clarity, all these people do have LinkedIn profiles and manage other travel agency offices, such as the Let's Go Zante (Link: https://letsgozante.com/) of Mr Timos Giakoumelos. In brief, we have cancelled our booking after waiting more than 4 weeks for some guidance/assistance with no response from Agni Travel. No hope for a deposit refund. These scammers will just pocket-in a serious sum of deposit without even showing some empathy and partial refund. Please avoid them at all costs or buy an all-in (expensive) travel insurance before reserving any properties with them. I wouldn't be surprised if Agni Travel goes into administration within the next few months. D.