Subject: Disappointing Sales Practices Concerning Care Quality Matters I am writing to express my profound disappointment with the recent sales encounter I had with one of their representatives regarding Care Quality Matters at Agora Business Publications. During a recent sales call with their representative, Kim, I was offered a free trial of Care Quality Matters, an information service focused on specialist care. While I initially showed interest in exploring the trial, the manner in which the offer was presented left much to be desired. Throughout the call, Kim rushed through what seemed to be the terms and conditions, leaving me with little opportunity to fully comprehend or respond. At one point, she swiftly enquired, "This includes terms and conditions who records to read over your company, and mentioned my company if is that correct?" to which I simply responded with a "Yes." In hindsight, I realize that I may have unwittingly agreed to terms without fully grasping their implications, as I was preoccupied with other tasks at the time. Despite assurances of transparency, the actual terms, including the post-trial pricing and cancellation procedures, were not adequately explained. Upon reviewing the terms and conditions provided after the call, I discovered additional charges and conditions that were not sufficiently disclosed during our conversation. Moreover, I am deeply troubled by the aggressive approach taken by their representative in attempting to secure a sale. The emphasis on pushing a product without allowing ample time for consideration or clarification raises serious concerns about the integrity of their sales practices. As a consequence of this experience, I feel compelled to express my dissatisfaction with the conduct of their representative. Such tactics not only erode trust but also tarnish the reputation of their company. Therefore, I am inclined to share my negative encounter publicly to caution others about the potential risks of engaging with their sales team. I trust that you will take this feedback seriously and make concerted efforts to enhance your sales practices, prioritizing fairness and transparency in all future interactions. Regards, Zoltan