Awful and very stressful business. I do not recall signing up and I haven't received any documentation. I spoke with their customer service, which is only open part time. I asked for details on what I had signed up, they couldn't tell me, I asked if they could share what I had downloaded, they couldn't tell me. The irony is the information that I could have wanted, I have access to though my professional body, therefore would have negated having this anyway, as this from what I can make out is very basic generic content from other users. I know have been sent a letter saying my debt has been passed to a collection agency. And yet, I still have no confirmation that I signed up or downloaded any resources. It is scary that you can be signed up this way and unlike any other subscription services, where you have to provide card details, so you know what you are signing up for after a free trial - this apparently you do not. It is very concerning that when you call and dispute this, you are told you have to pay. I have made an appointment at my Citizens Advice Bureau, with a view of referring through to Trading Standards. I do not want my credit rating impacted by a scam.