Appalling customer service .. joke to call it that! Mum had a sofa delivered 3 months after order , arrived , delivery drivers tried to force it through the door , damaged the door frame quite badly . Mum purchased said sofa as she was guaranteed it could be taken apart and put back together by delivery people .. she had to ask them to stop forcing it and take the thing apart .. which they did eventually .. after they had left she could see it had been re assembled wrongly. Been emailing as no one answers the phones , no reply via emails. Annoyingly I had seen negative reviews of this company before , Mum went to a trusted department store unaware they were now owned by AHF ... Had I know I would have steered her away.