I would not normally post these reviews, but being let down so very badly by both parties, I had to say something. Feel completely letdown by LZB and AHF. I bought the most wonder cream leather electric reclining LZB sofa from AHF over 12 years ago. It was perfect. Shortly after receiving it at home, the stitching was all wrong. AHF sent out an engineer to look into it, but it had to be totally replaced. The old one would be binned. Huh?? The new one was sent out, and within a few years the framed backing on one side had broken, and so there was little to no lumbar support. AHF sent out a repair person to look into it, and fixed it on the spot. He commented that it was "cheaply made". Several years later, the same thing happened again. AHF sent out another repair person who made the same comment, and repaired it yet again. Over the course a few years after this, it starts to happen AGAIN... and the 'seats' are starting to feel like you can feel the frame through them. It's getting worse. I contacted AHF about this, but they said it was now out of the warranty. So even though the same thing has happening now a THIRD time, they don't care. I've had a quote of over £500 to repair it. I spoke to LZB hoping their "American customer service" would shine through, but alas not. It's British, and because they were not personally involved in the repair (and it couldn't be), they cannot see that there were any repairs, and since it is outside of their warranty, they will not help. They simply do not want to help. And AHF refuse to help further. The customer is left in the lurch with a poss £500+ bill. The suppliers goods and services act. 1982 seems not to have any bearing on their thoughts on this. They could easily contact AHF and arrange to get it sorted. But they BOTH decide... no. Don't bother.