Shocking customer service. Purchased 2 new sofas from AHF, now Fabb 2 years ago. There is a manufacturing flaw in the sofa which meant the recliner mechanism has cut all of the fabric on the back of the footrest and foam has fallen out completely on one of the seats. Had homeserve come to inspect the sofas at the request of fabb (£60 charge btw) who confirmed it was a manufacturing flaw. Heard nothing for 2 weeks until i called the customer service team myself. They then made their offer to resolve the situation. They would repair the sofas, but advised the new parts would be a different colour due to the sofas fading. Or they would give us £1100 towards a new sofas. This would not be too bad apart from the exact same sofa will cost us £1600 which is what we spent originally. They have advised they have offered the lower amount due to it being used for the last 2 years but surely their guarantee should cover a like for like replacement. Who knows what would happen if it broke when it was 5 years old. Probably offer no help at all. They are quick to sell you the sofas using the promise of lifetime cover, but when you come to use it they are no help at all and you will be left out of pocket. Pay the extra money and go to a different well known store