I went to the Gloucester branch and although the sales man was friendly and was good to not pressure us, I wasn't given the correct measurements which they should have had available information and not needed to do botched measurements in store. To be given very bad resolutions which meant we ended up having to keep the sofa. Just to add salt to the wound, it was delivered with a pillow with a broken zip which still hasn't been replaced over a month later and after numerous follow ups with the care team Ive now just been told I need to wait another month to potentially receive it. This is the first time I've ever had to complain about a company online but I feel when you have spent a lot of money you should be given good service and instead I feel like I've been taken advantage of because Im not a rude customer. Will never be using this company again.