Bought the Tivoli 3 and 2 Seater Sofa in December 2019. It was meant to be on a 12 week delivery but it actually took 8 months to receive it. We were promised a cash payment if the sofa delivery was late but this never materialised! Just rude customer service staff that are completely unhelpful! After 4 months we noticed the stuffing was falling out from the underside of each recliner so we contacted AHF who sent an engineer to inspect. He came out within 2 weeks so cant complain about this but after he inspected the sofas he said they had been made wrong and we would need the sofas replacing. Waited another 7 months for the replacement sofas and guess what ....... the seats have sunk on the 3 seater and the stitching is coming away from the seats! Rang AHF AGAIN!! Another Inpspection visit booked in - they came out in July and said the seats would need replacing! Yesterday the parts arrived out of the blue - there has been no communication whatsoever from AHF to keep me in the loop. In the meantime the sofas have developed yet more stitching faults! Rang again and have now arranged another inspection - unsure when the replacement parts that i have will be fitted and they cant tell me either. So 4 sofas later and now more replacement parts! These sofas will end up like Triggers Broom at this rate! PLEASE AVOID AT ALL COSTS - ABSOLUTELY SHOCKING POOR RPODUCTS - If i could give a zero star review i would. I will NEVER recommend this company to anyone!
2 years ago
AHF Furniture has a
1.3
average rating
from
153
reviews
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