Looking at other reviews, there appears to be an ongoing issue with poor customer service. I ordered a sofa on 9th October 22, which still hasn't arrived. At the time of purchase, signs were displayed all over the showroom guaranteeing a Christmas delivery. I received regular updates from the time of purchase to say that the sofa was on target to be delivered right up until 15th December, then the calls changed to say there was a delay and that it would be the 1st week of January. Another call confirmed that there was a further delay and the estimated delivery is now the end of January, due to shipping delays. Staff are trained like robots and just constantly apologise without dealing with the issue. There is no option to cancel your order (which is in the small print). The sofas are not British made as I was led to believe. They are manufactured in Asia and shipped to the UK where they are assembled. This company needs to stop false advertising and deal with the ongoing complaints it is receiving. Had I read the reviews first I would not have ordered from them. I strongly advise people not to order from these until they sort out the backorders and customer complaints.