If I could give a 0 star rating for the after sales customer care I would. This company have been appalling. Sent out 2 lots of VERY faulty furniture, had a battle since october last year to get money back...finally got it yesterday. They never call when say they will. Get passed from person to person all the time and nobody,even the customer care team leader wouldn't accept that the furniture was faulty and sort it out.... and I'm talking ripped material, pulls, cushions not even fitting the sofa.. and only 1 person ever apologised for the hassle that we have had, and that was a lady instore. We rang customer services as soon as it had been delivered on both occasions. They REALLY need to learn about customer rights and the law and def need better customer service training.