It's a shame you hAve to give them 1 star as this company doesn't even deserve that.We spent £1200 on a super King divan with headboard at the Gloucester store 11 months ago,after 4 months the mattress was dipping,due to covid we were unable to get anyone out to look at it until a few weeks ago.The X manager of Gloucester store plus an Independent guy inspected the mattress,and concluded there was no defect it was within manufacturers guidelines.There is clearly an issue with the mattress but the reason for my review is that the aftercare service from this company is appalling ,the sales staff in store are pleasant enough but there is no after care what so ever.Any guarantee they give isn't worth the paper it is written on before you purchase anything from this company please be aware if anything goes wrong they don't give a damn and they will fob you of by directing you to the furniture ombudsman!!! Absolutly disgusting .....