Replied to this ad through Facebook. Quick response from Alex at Air Delay and all correspondence afterwards was through e-mail. I still had all the details of our delay so submitted them and was advised that our claim had gone straight to the solicitors. Took around 3 months to complete and found out the solicitors submit the claims at the end of the month so found I had to chase for a couple of months. Got full compensation for 5 adults travelling and upgrading on Thomson Dreamliner to Mexico. Remember they pay out in Euro and not Sterling. I chased again on Friday 4th Dec and the response was money was deposited to Air Delay on Thurs 3rd Dec so money was available by bank transfer. I was extremely hesitant about giving my bank details on-line and had also read reviews on Facebook that Air Delay could send through a cheque. On-line also had positive feedback so I opted for on-line banking and the funds were deposited into my bank account within 5 mins. E-mail sent straight after the transfer advising break down of costs. Good service apart from it was always me having to chase for an update. Thank you