I rent out a property with AirAnb from 27th to 29th August in Warrington. We send a messaged to the proprietor asking for the property keys, but we didn't had a reply so after 6 hours driving from London to Warrington, and trying to reach this person over the phone, without success we decided to contact Airbnb customer services, explaining our accommodation situation and this was at 8pm. I was told that someone would call in one hour time or so, as they gonna try to contact this person, so we waited until 9pm. At this time we were very calm. Now, bare in mind that it was Creamfield festival and Manchester Gay Pride on that weekend. In the mean time we started searching for any accommodation cos it starts smelling a SCAM!!! As no one called me after 1hour I HAVE TO CALL AIRBNB asking what's happening now...and boy I couldn't not believe it what I was hearing from AIRBNB customer service...that we've had to find our own accommodation, they couldn't helps at all...then he asked if I needed help with anything else!!! I didn't know if I would cry or laugh...i have to tell him where he could put his help!!! But yeah 20 minutes before 12am we managed to find accommodation at Hotel Ibis in Warrington...and boy I can't tell how much hurted my wallet... AIRBNB gave me 20% voucher....really??? I really thought that AIRBNB would make proper checks to assure we're not scammed but there you go....