Terrible Experience with Airbnb – Hosts Beware! I have had the most horrendous experience with Airbnb, and I feel compelled to warn all potential hosts about the risks of using their platform. Here's a detailed account of what happened: My guest moved into my flat, which was in perfect condition – I even have pictures to prove it. Shortly after, she reported a bad smell and claimed to have found a hair on the floor. Despite my attempts to resolve the issue, including multiple offers for an extra deep cleaning, the guest never responded. Instead, Airbnb decided to give her a full refund without even investigating the situation properly. The so-called "bad smell" turned out to be nothing more than the scent of sanitizer, as confirmed by my cleaner. On top of that, the guest complained about the Wi-Fi, which was perfectly functional – she was simply entering the password incorrectly. I went to the trouble and expense of hiring a technician to check it, only to find out it was user error on her part. Airbnb's handling of this situation was appalling. They gave the guest a full refund, leaving me with an empty flat and out-of-pocket expenses for cleaning services and the technician's visit. Not only did they fail to compensate me for these expenses, but they also didn't bother to conduct a proper investigation into the guest's claims. This entire ordeal has left me shocked and deeply disappointed. I had bookings lined up for my flat, and now, thanks to Airbnb's mishandling, those bookings are lost. Future guests have been denied the chance to stay in my flat, all because of an issue that didn't even exist. I strongly advise all hosts to think twice before listing their properties on Airbnb. The platform can leave you high and dry, with no support or compensation when things go wrong. Their treatment of hosts is utterly disgraceful, and I have since removed all my listings from their site. Beware, fellow hosts – Airbnb is not on your side!