Website went down when booking, came back up and booked again, no confirmation of booking. Then two bookings two payments taken. Complained to Airbnb but their overseas call centre staffed by people with insufficient command of the English language to understand. I sorted the problem direct with the owner swiftly and amicably. Airbnb then claimed to have resolved the problem themselves, I complained saying their website was useless, I was accused twice of using “profanities”! My complaint was closed twice without resolution. Avoid Airbnb at all costs. They ignored me to the extreme so I have contacted their CEO, Brian Chesky. Nothing so far,