I booked somewhere in London. Arrived at the property. Contacted host EIGHT times by message, phone call and Airbnb messaging. No reply. Had to find a new place to stay at night, alone, in London. Airbnb can’t contact him either. But because I didn’t phone Airbnb that night my money has gone AND I am not the first person, the host has done this to. Will they remove him from their site as they can’t get hold of him either? No! Will they refund their part of my payment? Again no! Never use these people please. The fact that wother sites are fully booked well in advance and these guys are not says it all.