My son and I were excited to travel to Portugal for a family wedding. He got seriously ill just a few weeks before our trip. After contacting Airfordable about the situation, they were gracious to refund their portion of our travel. Ama showed such care and compassionate and initiated the refund process with the airline, explaining that it may take some time but she’d stay with this all the way. She did just that, freeing me from having to care for my son and all that entailed and facilitating the refund process. I’m so grateful for the amazing team at Airfordable, particularly Ama, for being a great part of the solution. Can’t wait to have the Airfordable experience again soon!! Very kind, pleasant, helpful, knowledgeable, timely, and attentive to us during the entire process. The app was easy to navigate even for first time users. Loved the entire experience!