Our flight arrived in on time we were the first suitcase off the carousel and called airparks then waited as directed at stand 5 Edinburgh airport for a full 35 mins before getting collected! There was a very ill lady with cancer an older lady who could not stand for any length of time along with several children all waiting to be collected. We pay for a collection service which is efficient and effective you were unfortunately neither!! Other Parking buses collecting customers in stands either side of stand 5 had three four and five buses in before one at the Airparks stand 5 this was observed and commented on by people waiting in other stands not very good PR!!! On leaving airparks and heading towards the Forth bridge we passed two airpark buses who were obviously being used for other runs other than airport collection once again not good PR! With this experience I would hesitate to recommend your facility or use it again.