Luckily we were in plenty of time coming up to the airport at Stansted .... however following the directions as printed out from the website we could not find the car park ... the long stay. This took about 45 mins of our time. In the end we telephoned and spoke to a very helpful guy who told us where to go and explained that sometimes the directions downloaded do get mixed up! No help to us. The car park bus was great and the collection bus driver was excellent. There was also a problem with the vehicle registration at check in so that on departure we had to press for 'help' ... here again the guy on the line was very helpful.