A computer fault meant the booked carpark was overbooked and I was redirected to an alternate carpark, further away with poor instructions on what was happening, left sitting wondering which of the many identical minibuses I had to follow. In the end I was delayed by half an hour and it was only pure luck that I happened to turn up early, otherwise I could have missed my flight. Technical issues happen, but despite having both my email address and mobile number, no attempt was made to contact me and let me know of the issue, where I could have gone directly to the alternate carpark in the first place. The alternate carpark is also cheaper but no info was given on a refund so I've currently paid over the odds and been inconvenienced for the privilege. Thanks for emailing to ask how you did, I might not have bothered otherwise.