There was no courtesy number in the baggage hall so I had to use my mobile which was fortunately still in battery and left a message on an answerphone. No bus had turned up after 15 minutes so I had to call again and got a receptionist who said the bus was on the way. After 30m minutes the driver of an adjoining park offered us and another couple a lift along with his own passengers. When I spoke to the receptionist on eventual arrival she denied receiving my first call although it was logged on my mobile with the time of the call and the subsequent one. She continued to deny the length of time from my first call - by this time nearly 40minutes and never apologised. We certainly will not use this carpark again. This all started at 4.55 in the morning so it was not because they were extremely busy so we were very dissatisfied with the service.