It was initially a little difficult to get the ball rolling. We were asked to supply details when creating an account (which is totally reasonable). However, we are a brand new business and do not have a traditional bank account, and are opening up one of our first accounts with you directly. This made supplying additional documents to create an account with you more difficult, as things like bills and invoices were unavailable because we don't have a bank yet! Airwallex may want to consider the kinds of documents that they require for verification purposes for new businesses who are opening their first account with them, rather than another bank or financial institution. Once we got set up, Jayd took us through the platform and was very helpful and informative. He took us through the user interface, explained the different concepts, answered our questions, and got us going in no time. Thanks Jayd!