Sent money to an investee on behalf of my father for a time sensitive matter like I have done many times in the past. Airwallex flagged it and has been holding the money for days. The reason? I used the truncated version of my father's first name(Steve vs Stephen) and his FULL last name in the reference for the transfer and this was enough to set off alarms. Now this time sensitive matter is becoming critical as my father and I race to figure out alternative ways to get the money to the investee while Airwallex holds my money. we cannot and will not use Airwallex again as they are unreliable and incompetent.