I wanted to rate ZERO STARS but don't have that option. This is what i put on the Airydress Message Portal. Let's see what they come back with.... I am absolutely appalled by this company. You charge £15 for postage and packing yet my return cost just £3.50. Then you have the audacity to take the VAT element away from my refund of returned items. - Nobody does this. What a load of rubbish. We all know that the government receives the VAT amount but it is the total amount of my order that you have to charge vat on - NOT the returned items. This is a con and i will be reporting you for fraud.