Absolutely awful company. I hardly ever write bad reviews but I am gutted. I shop online regularly ordering various items/sizes to try from home and I genuinely return those that do not suit or fit. Recently I order two pairs of boots by Ajvani via Debenhams. Sadly they did not fit me and I therefore used Debenhams Royal Mail returns process which allowed me to have my parcel collected from home. A return confirmation showed only one pair of boots and after numerous emails to Debenhams who contacted Ajvani this is the latest response: "Ajvani Shoes have got back to us, they have advised the receipt does not show the weight for 2 pairs and they have only received 1 pair back at their warehouse, due to this they will not be able to refund the second pair." So I now have to pay for a pair of boots I do not have!!! MORTIFIED!!!