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Nicole H
Beautiful products. “No way! No waayyyy!!” - direct “squealing” quote from my girls upon opening their package … the day AFTER Christmas. Despite the quality of the product and how beautiful it is, I’m dinging the company one star for lying to me regarding the whereabouts of my package. Tracking showed the shipping label was created on the 14th, and no movement thereafter. When I emailed on the 20th, you assured me in two separate emails that it was “en route” and “in transit”. What a coincidence that, according to tracking, the item finally departed your shipping facility later that day at 5:46 pm. Look, I can understand small business, busy time of year, shipping mistakes. I can’t understand why you’d lie to a customer. Will I order from you again? Absolutely. Do my girls love the Bible study, and the wisdom and women pairing books? Most definitely! But all of that is diminished by seeing a video you posted to IG on the 27th about how you expedited a package for Christmas delivery for another customer, but I just got lied to.
1 year ago
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Alabaster Co has a 4.7 average rating from 1,343 reviews

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