When booking the rental online I put in a pick up and drop off location at YHZ international airport. When I got the confirmation the pick up location was a hour away in the opposite direction of where I would be going. When I called to change the location they told me I could not change or cancel the reservation. I called several times and no one would help me. They told me I would not get a refund and they can’t change the pick up location. This was the worst experience I’ve ever had with a car rental company. I am now out over 500 dollars I strongly advise people to not use Alamo Great way to start a vacation!!!!!!