I rented a car a the DFW (Dallas Fort-Worth airport). When I turned it in, it looked perfect to me (no damage) and the attendant that accepted the car didn't say anything. A month later I get a voice message saying the Alamo Claims Department had an outstanding claim against me. Apparently, the vehicle received some minor hail damage (at some point) and that damage was identified the day after I retuned the vehicle. When I explained to the claims person that there was no hail damage when I turned the vehicle in, she responded "There were weather reports of hail during your rental period"... So, apparently Alamo can accept the vehicle on a Sunday morning, not identify any damaged then on a Monday, a different Alamo inspector can identify hail damage and if there was hail Sunday afternoon and Sunday night and even Monday early morning (all when you don't have the vehicle) Alamo can just claim it was your responsibility. NOT A GOOD EXPERIENCE....
4 months ago
Alamo Rent A Car has a
1.8
average rating
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