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Anonymous
I reserved a rental car at Milwaukee airport. I observed counter worker, Gayle wait on a white man and never asked him for a second piece of identification. I was confused when she asked me for a second piece of identification. I said, I did see you ask the gentleman in front of me for one. She said, well the RNC was here and there are a lot of bad people renting cars so we have required Milwaukee residents to provide a second ID. When I asked to see that in writing she said it was a new policy and wasn’t in writing. I said how can you enforce something that is not in writing. She said here is my supervisor. Akira, was extremely rude saying loudly that either I can give another form of ID or she would run my driver’s license through the DMV. I asked how long does that take. In a rude tone Akira said as long as it takes. My DOB, is 7/27 and my drivers license had expired on that date. I started to have my husband rent the car, but after the discriminatory treatment I received I canceled my reservation and chose to go elsewhere in the airport. The rental company we used never asked for any additional information and documents. When I called Alamo customer service and talked to Lisa, she was rude saying they make laws and policies every day, totally diminishing my complaint. After seeing how based on her comments and tone, she supported the racist acts and treatment of Gayle and Lisa, I chose to share my experience. calling Alamo’s racist practices out call! Enough!
4 months ago
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Alamo Rent A Car has a 1.8 average rating from 14 reviews
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