We had a custom cover made to fit our L shaped outside furniture. It took several emails and photos to get the correct size. We also opted for the velcro opening in the front to facilitate installing and removing the cover since it sets in the corner of a screened in lanai. However when the cover arrived the opening was in the back which did us no good at all. We contacted the company and explained the situation. They requested some photos of the new cover which was expected. GET THIS, they sent us a brand new cover with the opening in front as we had asked for. The process was the easiest I have ever had to do to get satisfaction. NOW THATS GREAT CUSTOMER SERVICE in anyones book. Also the cover is very well made in every aspect. The handles sewn on to help remove the cover are well made and even fortified on the inside of the cover. I will definitely use this company for any future cover needs. JAG