I ordered a 100% custom cover for a surfboard rack, 12oz vinyl-made rectangular shape, with zippers to take gear in and out. I must say that the whole process was very efficient and seamless. The salesperson was responsive upon initial contact, by email and over the phone. I created a sketch to provide desired dimensions, locations of zippers, etc. They understood my design well and quickly responded with a quote. Then it took about 2 weeks to build the cover, and another few days to ship it. Overall the whole process took about 3 weeks, with a very high quality product. The only thing I would change is on me: I would redo the same cover in a thinner vinyl. Because I think I would still get the same level of protection in a less thick and less heavy material. So my advice to future customers: if possible, go to some local shop to see and touch a sample of the material before ordering. I was a bit anxious and skeptical about ordering such a custom product online. It turns out I'm really impressed by this service! Good reliable makers are rare, this company really deserves good reviews to be promoted and gain business!