Worst service I've ever had from any organisation, anywhere. Mother is 78 and needed money out of old Aldermore savings account. 2 ignored emails followed by several unanswered phone calls and finally managed to get through to them. Despite Mum being 78 and advised not to leave home during lockdown, Aldermore insisted they needed a lawyer-stamped copy of the death certificate of my father, who passed away 5 years ago. This, after being told that a copy would be ok by a customer service adviser. They never contact to tell you anything, only leave it for you to find out the bad news when you call them after a 30 minute phone queue. We have been plugging away at this for over a month and my mother still has not received the funds locked up with this diabolical organisation. Worst company (not just bank) I have ever dealt with. WHATEVER YOU DO, DO NOT HAVE ANY DEALINGS WITH THESE COWBOYS.