One star is because I am giving reviews for Aldi and do not want to trash the one that is perfect! I went to the Aldi in Lewisville, TX yesterday 8/27/25. it is located on 1518 Main Street, Lewisville, Tx. I do not often go to Lewisville but decided to go while I was close by. I did not buy that much because at the front door where I expected to see an electric cart, there was only a wheel chair that I had to push. That limited what I could purchase because walking very much is very difficult. As I passed an isle, I saw a gentleman putting up wine and he had an Aldi patch. By this time, I had gotten a cart. I said to him and while I was concerned, I was not rude. I said it would have been a good idea to put these carts where the handicapped can see them when they enter the store. I had no idea where they were. I had finally asked the clerk after I was about leave my cart as I could no long walk comfortably. She said, "they must be in use." Then she walked over and said there they are. There were two and were not plugged in but thankfully one worked, it was the first one I chose. But back to my conversation with Jay who I found out later was a MGR. He did not appear to have very good people skills because he was very defensive. I say that because I told him I did finally find those carts but neither were plugged in. He responded, "they do not need to be charged everyday." A qualified store manager or employee should be open to assisting customers or at least answer in a kind manner. Another issue I had that day was to show the clerk that I had a return. Her reply was, I cannot give you a return/credit with out the item. I said, I would never carry rotten meat in to a store nor should any customer do it. I did say, I have a picture of it. She said, I still cannot do it. I said if you see the picture you will know why it is a problem. Still she refused. I then asked her to plz call a Mgr. About that time a gentlemen walked out and he patiently listened, looked at the photo and said I cannot give you a cash refund but a store credit. I said fine. I appreciated he did look at the picture. I will have to come back and post the pics that I have for them to see. For your information, it was a deli sliced turkey, obviously packed by a human with Aldi but in addition to 3 slices of turkey, some one made a sandwich and partially wrapped it with paper towel. Incidently, I reported that day to Corporate when this happened but never heard anything, I believe they acknowledged my email but crickets after then. I would have expected some sort of an alert. This made me question the company by no response. However, I am still an Aldi customer and will continue to be; I would like to give a shout out to my local Aldi in Carrollton, very close to my zip code. I have been going there since they opened several years ago. I have always enjoyed going there! Everytime everyone could not have been nicer! I did return a jar of mayo there that was not going to be eaten. They cheerfully, refunded my purchase with a smile. I even said to them, since your labels are totally different, I wish you would offer a taste test. They replied, no need, anything you are not pleased with, we refund no questions asked. They did not require a receipt either. This location is on Old Denton, Carrollton, TX. I will just stay in my zip code.