I ordered prescription glasses with frame, paying extra for upgraded lenses with the thinnest material (1.67 refraction index). When received them, I realized that they saved money by not using the right lenses opting for the thickest ones (and cheapest) instead. Because I also have the exact same model of glasses with the same 1.67 refraction index it was obvious they're attempting to scam me. The thickness of the lenses was so bad the glass protruded from the frame. I asked for a refund or to put the lenses I actually paid for. In response i was asked to send glasses back (which I did). After that, the support stopped responding to me entirely. It has now been more than 4 weeks since I sent the glasses back and the support is yet to respond. They basically took my money and didn't deliver anything. I'll be filing a complaint in court, but just wanted you to know to better stay away from them.