If I could leave "zero" stars I would!! My mother passed away on 1/22/21. I called to cancel the service. I sent back all the pieces that they told me I needed to. They charged my mom's credit card $59.95. When I inquired about it, they wouldn't talk to me. I had to send them trust documents and a death certificate showing I was the person. I faxed the documents within minutes of the phone call. The rep never called me back. I just got off the phone with them and they said that they would not refund the $59.95 because the necklace equipment was not returned. My mother never wore the necklace and only used the wrist button. I apparently mistakenly left the necklace out of the return shipment... I still feel like I did include it in the return. When I said I would look at her home to see if it was there, they said it wouldn't matter because the account was closed and it was passed the 30 days. Had the rep called me back, it would have been within the 30 days. They would not make an exception. I'm just shocked! For what reason other than an oversight would I keep the necklace? I'm so so disappointed!!! In this day and age, we need people to be more open minded and have some compassion!!! I will NEVER EVER recommend this company to ANYONE!!!!! God help you or your employees if you were to ever experience a loss of a loved one. Well I know you will not get any compassion from ALERT1!!!! HORRIBLE HORRIBLE CUSTOMER SERVICE!!!