My mom wasn't feeling well and wanted to get in touch with me. I had talked to her earlier and when she hung up the phone it didn't disconnect, she wasn't aware of that so she panicked and pressed her Alert 1 button. I was on my way over when they called, they said it was not an emergency, and my mom wanted me to come over. They called me a second time because my mom was worried that I didn't get the call, it's a 20 minute drive. When I got to her home I pressed her button and let them know that I was there and that it wasn't an emergency. They where so helpful. It is a great feeling knowing that all she has to do is press her button and someone will be in touch with her. Thank you.