In addition to its lack of ability to respond beyond 65 feet, and the several minutes that always pass before your hired-out answerer responds, something has now gone wrong with the device itself. It turns itself on, and creates an emergency situation alert WITHOUT MAKING A SINGLE SOUND, and becomes a perfect "bug" for listening to private conversations. I have disconnected the device--both its telephone line, and its power supply-- and will ask my daughter to cancel this service, and return the device to you. It's no help to me, and has now become an illegal privacy-invading nuisance. As for me, I will be looking into a relatively new device that permits an emergency response anywhere on earth (inside or outside of structures) and can also detect falls, calling for help even if the user is unconscious. I know it's a bad time to make any kind of new investment, so you may want to search for creative ways of coping for a time with superior products.