I am very happy with your service and I have been paying for it for the last several years for my aunt and uncle. Every time the system is activated (usually by Robert) you find out what the situation is and then call the authorized decision makers to determine whether you need to send help. You also notify the family members on the list as requested. While I am writing the one thing I am not happy about is not being able to get a pro rated refund for unused portions (when you pay yearly) if the person should pass. I am aware that when paying yearly you get a discounted rate. If a person should pass 2 months in then approx. $300 would be lost. I feel it would be better to just charge the used months at the monthly rate and then refund the difference.