When my mother push her button the lady that came on said that she will contact an ambulance and family she did.. Thank you. What I did not like is that she did not stay with my mother. Mom was scared and alone when I got there. My mother wasn't sure she push the button or not at that time, she was very confused and in pain so I push the button and it took a long time for the Lady to come back on so my husband called 9-1-1 for an ambulance and they said it was dispatched already. We couldn't get ahold of you guys at all. When she did come back on she said she called the ambulance. Then there was loud music so loud it was hurting our ears so I pushed the cancel button to turn it off. I thought the lady had to stay with my mom? And what's with the loud music ? My mother was scared she said she felt alone. My siblings and I did not like that at all. Please fix it or I will change and go to someone else. Sincerely, Marcia Anderson- Pearl.