My father feel sometime during the night of February 24th. He thought he heard someone on the box in his living room. My sister found him on the floor at 9:15am. She pushed the button. We've been told that there was no alarm during the night. My sister-in-law was to call you to have someone come test the system. You will need to call someone ahead of time as dad is in the hospital. The family is concerned that he had to spend the night on the floor, which your system was to avoid. Zena Wiers called you on the day of the 25. She checked the system by dropping it on the floor and it worked. Call ahead as my Dad is now in a nursing home. Becky Wiers