You did not resolve anything. I fell on 3/12 and the alarm never went off. I'm so it wasn't an emergency otherwise I would have pressed the button myself. The alarm accidentally went off on 3/14 about 4am. I never spoke to anyone and it beeped for a very long time again. Then no one got on the line and they sent the paramedics anyway. Then they called my daughter, who answered immediately and told her I had chest pains. My daughter called me right after talking to your dept and the paramedics were already at the door so that means they did not call her right away. And the icing on the cake, they still called the 4th person on the list when they didn't have to because they got spoke to my daughter. They left a message and told that person I said I had a very bad pain in my arm. Seriously, what is going on with your company.