Hello! My mother is Janice Tipton. Our family really appreciates Alert 1 and the prompt response always given to my mom's need for help. On Monday night, my mom fell, but my sister was with her. They determined that she was fine, but would need help getting up from the floor. They decided to press the button to have EMS come in non-emergency mode to do that. (they did---it was fine). My sister asked the person from Alert 1 to not contact neighbors and family members on the contact list as it was not an emergency and their help wasn't needed. It was also 11 pm or so. However, everyone on her list was called, which caused three people to be awakened and alarmed for no reason. We do want everyone contacted if my mother is home alone or non-responsive, but in this case that was not the situation. I can say 'better safe than sorry' and so on, but in this case the full response wasn't needed. Thank you again for your wonderful product and service. Sara Tipton, daughter