There could not have been a faster or easier way to call for an ambulance for my sick father than to push the call button. While we have tested the call button many times, this was the first time we ever had to actually use it to call for an ambulance. The person on the phone wasted no time in gathering the information he needed and relaying it to the appropriate people. They arrived within minutes and my father was admitted into ICU. He is still very sick but improving. It is such a comfort to me to have this service available to us and know it is very reliable. We have been customers for several years and I cannot think of one bad thing to say about the professionalism of anyone I have ever spoken with from the company during all those years of test calls and false alarms. Thank you so much!